prepare

for

delivery

We ship within the USA

not including Alaska and Hawaii

To ensure your newest scaly friend transitions easily to their new home with you, here's what to know before placing an order!

1. order

You must select the correct shipping at checkout. Shipping for reptiles is $50, while products and invertebrates are $7. We check each order before shipping and may cancel if you choose incorrectly.

2. VERIFY Husbandry

Unlike many sellers, we request specific details on your husbandry to ensure every reptile goes to a suitable home including images of your enclosure and temperatures/humidity, along with a dietary plan and potential follow-up questions.. Ideally, you will already have an enclosure set up and ready to go before ordering, but you're given up to 2 weeks of preparation time after ordering to receive your animal. It's within this period that you're required to send an image of your full enclosure, along with a few details including your temperatures, humidity levels (if applicable to the species) and dietary plan.

3. confirm shipping date 

Any shipping confirmations or notifications you received can be ignored until we have you personally confirm availability for a shipping date that lines up with the weather, and your schedule. Your reptile can arrive between Tuesday and Friday, around 10:30am. Please make sure somebody is available on delivery day. We will confirm whether the temperatures will allow for safe shipping in advanced and will hold reptiles as long as the weather takes to improve. 

4. ASK/ANSWER ANY QUESTIONS

If you have additional questions that the animal's page didn't answer, let us know of any questions we can help with. Likewise, we ask that you answer anything we may need from you!

Want to get ahead?

Email contact@emeraldscales.com with the following after ordering,

and the process will be even quicker!

1. Image of your enclosure / a short summary of the setup and the planned diet for your animal.

2. A preferred shipping date or two, in case weather does not hold up.

3. Any additional questions or requests you have.

get first pick

New animals are posted almost every week.

See them before anyone else via email!

© 2018-2020 | Emerald Scales

Based in North Carolina, USA